The current political climate is tumultuous to say the very least, and in the wake of a few conversations I’ve had online, I was asked to share what I do to effectively manage difficult conversations. So here are a few important factors to consider, which I included in a previous post and have expanded upon for you here.
Ride your anger; don’t let it ride you.
Anger towards an oppressive force is an early stage of healing. While you’re in it, direct your anger as specifically as you can. Do not let it turn to shaming others. Avoid speaking in absolutes and making generalizations. Be mad as hell, just not at everyone. That feels crappy anyway.
Ask if your feedback is willing to be received. This isn’t necessary in an original post online, but it is in any conversation- especially ones with strangers. Before you get into it, ask the other person if they have a few minutes to hear your experience. If they say no, you’ve wasted no energy on them, and that’s a win for you.
There isn’t a thing that anyone can do to avoid the surfacing of an emotion. What can be controlled is what one does with them. Heated conversations are filled with emotions, and most of the time they aren’t being named. Even so, if you respond accordingly to the emotional tone, you are much more likely to be heard. They aren’t very difficult to see or hear, if you’re open to understanding. Just take a moment before you respond to see if you can pinpoint what the other person is feeling (you can always try asking!), and then guide your response accordingly. This prevents the dialogue-killer where everyone is stuck in that feeling of, “But you don’t understand!”
Every emotion stems from a need. Get clear on what you’re dealing with, and why.
A big one to remember: anger stems from fear, and it aims to set a boundary. Respect that. Respond in a way that shows that you hear them, and that you’re safe.
Make it personal.
Speak about your experience only, and attach your experience to facts. A point is not made stronger, but weaker by exaggerating or using absolutes. Tell the person what you feel, and why, in response to the situation at hand. That will indeed mean being somewhat open, and that’s exactly what’s needed in order for someone to hear you. If you can’t communicate with at least some openness, that’s ok. Wait to say your piece until you can, or find someone who can say it for you.
Jump at opportunities to speak up.
Especially when you can use privilege for the good. It is easiest for a person to hear something from someone they consider an ally or the same as they are in some way. When that’s you, it creates a beautiful opportunity for change if they say something with which you disagree. Remember that what you say can be very simple. “Something feels off about that, ” or, “My experience has been different than that,” are brief and safe, but very powerful statements that can get others thinking. This isn’t easy either, but it’s easier. And it feels really, really good.